LEGAL
Privacy Policy
Last updated: September 2026
Your privacy matters to us.
MAC Homes Ltd is committed to handling your personal data responsibly and transparently, in accordance with the Data Protection Act, 2012 (Act 843) of the Republic of Ghana. This policy explains exactly what we collect, why, and how you can control it.
1. Introduction
MAC Homes Ltd ("MAC Homes," "we," "us," or "our") is committed to protecting the privacy and personal data of everyone who uses our platform at mac-homes.com and any associated web or mobile applications (collectively, the "Platform").
This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and your rights under the Data Protection Act, 2012 (Act 843) of the Republic of Ghana and other applicable laws.
By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Platform.
2. Data Controller
The data controller responsible for your personal information is:
For any privacy-related enquiries or to exercise your rights, please contact us at the email address above.
3. Personal Data We Collect
We collect the following categories of personal data:
| Category | Examples |
|---|---|
| Identity data | Full name, date of birth, national ID or passport number |
| Contact data | Email address, phone number, postal address |
| Account credentials | Hashed password, OTP verification records |
| Property data | Listing details, photos, location, pricing, availability |
| Transaction data | Booking history, payment amounts, wallet balances, payout records |
| Communications | Messages sent through the Platform, support enquiries |
| Technical data | IP address, browser type, device identifiers, cookies, log data |
| Usage data | Pages visited, search queries, features used, session duration |
| Verification data | Phone and email verification status, 2FA records |
We do not intentionally collect sensitive personal data (such as health, biometric, or political data) unless strictly required by law or with your explicit consent.
4. How We Collect Your Data
- Directly from you — when you register, list a property, make a booking, contact support, or update your profile.
- Automatically — through cookies, server logs, and analytics tools when you browse the Platform.
- From third parties — payment processors (Paystack), SMS providers (Twilio), and calendar synchronisation services (iCal / Google Calendar).
5. Purposes and Legal Bases for Processing
| Purpose | Legal basis |
|---|---|
| Create and manage your account | Contract performance |
| Process bookings and payments | Contract performance |
| Send OTP verification codes (email / SMS) | Contract performance; legal obligation |
| Communicate about your bookings or listings | Contract performance |
| Comply with anti-money laundering and tax laws | Legal obligation |
| Detect and prevent fraud or abuse | Legitimate interests |
| Improve and personalise the Platform | Legitimate interests |
| Send marketing communications (with opt-out) | Consent |
| Respond to support enquiries | Contract performance; legitimate interests |
6. Sharing Your Data
We do not sell your personal data. We may share it with:
- Other Platform users — Hosts see Guest contact details for confirmed bookings; Guests see Host contact details and property information.
- Payment processors — Paystack processes card transactions. Their privacy policy governs data they hold.
- SMS providers — Twilio delivers OTP verification messages to your phone number.
- Cloud infrastructure providers — Servers and storage used to operate the Platform.
- Law enforcement or regulators — Where required by Ghanaian law, court order, or to protect the rights and safety of users.
- Professional advisers — Lawyers, auditors, and insurers under confidentiality obligations.
All third-party processors are required to handle your data securely and only for the purposes we specify.
7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy:
- Active accounts — for the duration of your account plus 12 months after closure.
- Transaction records — 7 years, as required by Ghanaian tax and financial regulations.
- Support communications — 3 years from the date of the last interaction.
- Technical / log data — up to 12 months.
When data is no longer required, we securely delete or anonymise it.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include:
- Passwords stored as salted bcrypt hashes — never in plain text.
- HTTPS encryption for all data in transit.
- Two-factor authentication (OTP) for sensitive account actions.
- Access controls limiting staff access to personal data on a need-to-know basis.
- Regular security reviews of our codebase and infrastructure.
No system is completely secure. If you believe your account has been compromised, please contact us immediately at support@mac-homes.com.
9. Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how the Platform is used. You can control cookies through your browser settings; however, disabling certain cookies may affect Platform functionality.
We do not use third-party advertising cookies or sell browsing data to advertisers.
10. Your Rights
Under the Data Protection Act, 2012 (Act 843) and applicable law, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Correction — ask us to correct inaccurate or incomplete data.
- Deletion — request erasure of your data where we have no lawful basis to retain it.
- Restriction — ask us to limit how we process your data in certain circumstances.
- Objection — object to processing based on legitimate interests.
- Portability — receive your data in a structured, machine-readable format.
- Withdraw consent — where processing is based on consent, you may withdraw it at any time.
To exercise any of these rights, email us at privacy@mac-homes.com. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission of Ghana.
11. Children's Privacy
The Platform is not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
12. International Transfers
Your data is primarily stored and processed in Ghana. Where data is transferred to service providers outside Ghana (for example, cloud infrastructure or SMS delivery), we ensure appropriate safeguards are in place consistent with the Data Protection Act, 2012.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice on the Platform. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after changes are posted constitutes your acceptance of the updated Policy.
14. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy, please contact:
MAC Homes Ltd — Privacy Team
Email: privacy@mac-homes.com
Support: support@mac-homes.com
Website: mac-homes.com
© 2026 MAC Homes Ltd. All rights reserved.
This Privacy Policy is governed by the laws of the Republic of Ghana.
